Includes bibliographical references (pages 197-200).

The top-down attitude : the number-one leadership hang-up -- Putting paperwork before peoplework : confessions of an obsessive-compulsive -- The absence of affirmation : what could be better than a pay raise? -- No room for Mavericks? : they bring us the future: -- Dictatorship in decision-making : getting beyond "I know all the answers" -- Dirty delegation : refusing to relax and let go -- Communication chaos : singing off the same page in the hymnbook -- Missing the clues of corporate culture : the unseen killer of many a leader -- Success without successors : planning your departure the day you begin -- Failure to focus on the future : prepare yourself, it's later than you think.